Refund & Return Policy

Returns

TESSONOHAIRDRYER accepts return requests for both defective and non-defective products. Customers may request a return within 30 days from the delivery date.

For non-defective returns, items must be unused, in their original packaging, and include all accessories, manuals, and original product materials. Return requests submitted after 30 days from the delivery date may not be eligible.

For defective, damaged, or incorrect items, customers should contact us with the order number and clear photos of the issue so we can review the request and provide the next steps.

Exchanges

Exchanges are accepted when the requested replacement item is available. Replacement items will be shipped after the returned item has been received and inspected.

If there is a price difference between the returned item and the replacement item, the difference will be confirmed with the customer before the exchange is processed.

Product Condition

For non-defective returns or exchanges, the product must be unused, undamaged, and returned in its original packaging with all accessories and manuals included.

Items that are used, damaged by the customer, missing accessories, or not returned in original packaging may not qualify for return or exchange.

Defective or incorrect items will be reviewed based on the photos, order details, and returned product condition.

Return Method

Returns are accepted by mail. Customers must contact TESSONOHAIRDRYER before sending any item back.

Please email us first to request return instructions and the correct return address. Items should not be sent back to the original shipping address unless we specifically provide that address as the approved return address.

We recommend using a trackable shipping method. TESSONOHAIRDRYER is not responsible for returned packages that are lost in transit when a non-trackable shipping method is used.

Return Shipping Costs

TESSONOHAIRDRYER covers return shipping costs for defective, damaged, or incorrect items.

For returns due to personal reasons, including change of mind, wrong selection, or preference for a different color or style, the customer is responsible for the return shipping cost.

Restocking Fee

TESSONOHAIRDRYER does not charge a restocking fee.

Customers may still be responsible for return shipping costs when the return is due to personal reasons.

Refunds

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved.

Refunds are usually processed within 7 business days after approval. The time it takes for the funds to appear in the customer’s account may vary depending on PayPal, the bank, or the payment provider.

Customers will receive a notification once the refund has been processed.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact TESSONOHAIRDRYER as soon as possible with your order number and clear photos of the issue.

After review, we may arrange a replacement, refund, or return solution according to the situation. If the issue is confirmed to be caused by product damage, defect, or an incorrect item, customers will not be charged return shipping costs.

Refused or Unclaimed Packages

If a package is returned due to refusal, an incorrect address provided by the customer, or failure to collect the package, the customer may be responsible for return shipping costs and any re-shipment fees.

Please make sure the shipping address and contact information are accurate before placing an order.

Non-Returnable Items

The following items may not qualify for return:

Items returned after the 30-day return window

Items damaged by customer misuse

Items missing original packaging, accessories, or manuals

Non-defective items that have been used or damaged after delivery

Before You Return

Customers are encouraged to review product details carefully before placing an order, including voltage, power, dimensions, handle type, airflow settings, package contents, and compatibility.

If you have questions about a product before ordering, please contact our support team.

Customer Support

Email: service@tessonohairdryer.store

Phone: +1 (208) 944-6954

Company Name: Hebi Piaoyu Trading Co., Ltd.

Office Address: Room 3-24, 3rd Floor, Comprehensive Building, Pacific Technology Park, Intersection of Qihe Road & Taishan Road, Liyang Road Subdistrict, Qibin District, Hebi City, Henan Province, China

Support Hours: Monday–Friday, 10AM–6PM EST

Please note: The office address is for business contact purposes and may not be the return address. Customers must contact us by email before sending any return.