Shipping Policy

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed before 5:00 PM EST from Monday to Friday will begin processing on the same business day. Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.

Processing time refers to the time needed to review the order, prepare the item, and arrange shipment. Once the order has been shipped, customers will receive an email with tracking information.

Shipping Destinations

TESSONOHAIRDRYER currently ships to addresses within the continental United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international addresses unless otherwise stated during checkout.

Estimated Delivery Time

After shipment, most orders are delivered within approximately 13–15 business days.

Actual delivery time may vary depending on the destination, carrier schedule, shipping method, weather conditions, customs processing if applicable, and other factors outside our control.

Shipping Costs

The available shipping options and fees will be shown at checkout before payment is completed.

Our current shipping fee structure is:

Standard Shipping: $9.99 for orders from $0.01 to $90.00

Free Shipping: $0 for orders of $90.01 and above

Expedited Shipping: $14.99 for eligible orders, if available at checkout

Please note: Expedited Shipping is only available when it is shown as an option during checkout.

Shipping Origin

Some orders may be shipped from overseas fulfillment locations. Delivery time may vary depending on the shipping route, carrier handling, and destination address.

If any customs duties, taxes, or import fees apply, they are the responsibility of the recipient unless otherwise required by applicable law.

Order Tracking

When your order ships, a tracking number and carrier information will be sent to your email address.

Customers can use the tracking number to monitor the shipment on the carrier’s website or tracking platform. If tracking information is delayed or unavailable, please contact our support team for assistance.

Packaging and Handling

Products are packed with suitable protective materials based on the item type and size. We aim to reduce the risk of damage during normal transit, but shipping conditions may vary depending on the carrier.

Damaged or Lost Shipments

If your package arrives damaged or appears to be lost during shipping, please contact TESSONOHAIRDRYER as soon as possible.

Please provide your order number and clear photos of the damaged item or package if applicable. We will review the issue and may work with the carrier or fulfillment provider to investigate. If appropriate, we may arrange a replacement, refund, or other solution according to our Return & Refund Policy.

Address Changes

Please make sure your shipping address is accurate before placing an order.

If you need to change the shipping address after placing an order, please contact us as soon as possible. We will try to update the shipping information before the order is dispatched, but we cannot guarantee changes once the order has been handed over to the shipping carrier or fulfillment provider.

If a package is returned due to an incorrect address provided by the customer, refusal of delivery, or failure to collect the package, the customer may be responsible for return shipping costs and any re-shipment fees.

Carrier Delays

TESSONOHAIRDRYER is not responsible for delays caused by carriers, customs processing if applicable, severe weather, public holidays, strikes, incorrect shipping information, or other circumstances beyond our control.

We will provide support and updates when possible.

Customer Support

For questions about shipping, tracking, or delivery issues, please contact us:

Email: service@tessonohairdryer.store

Phone: +1 (208) 944-6954

Company Name: Hebi Piaoyu Trading Co., Ltd.

Office Address: Room 3-24, 3rd Floor, Comprehensive Building, Pacific Technology Park, Intersection of Qihe Road & Taishan Road, Liyang Road Subdistrict, Qibin District, Hebi City, Henan Province, China

Support Hours: Monday–Friday, 10AM–6PM EST